Legal

Privacy Policy

This policy explains what information VIP Negócios e Soluções collects, how it is used, who it may be shared with, and how it is protected across our subscription platforms.

Last updated: August 10, 2026

Who we are

VIP Negócios e Soluções (VIP NEGOCIOS E SOLUCOES LTDA, CNPJ 40.112.276/0001-86) is the data controller responsible for the personal information described in this policy. We are registered at R. Jose Oduque Teixeira, 33, Apto 102, Sarinha Alcantara, Itabuna – BA, CEP 45.608-028, Brazil.

We operate SaaS platforms for statistical analysis and personalized dataset generation, localized separately for the United States and German markets, and we also develop Pocket-App, a German-market application for archiving and organizing data records.

Information we collect

We collect information in three ways: what you give us directly, what is generated as you use the service, and what our payment processor shares with us.

  • Account information: name, email address, country/market, and language preference provided at sign-up.
  • Billing information: subscription plan, billing cycle, and transaction status. Card and full payment details are collected and stored directly by Stripe, our payment processor — we do not store full card numbers on our own servers.
  • Usage data: the data sets you upload or connect for analysis, generated outputs, dashboard preferences, and usage history.
  • Technical data: IP address, browser type, device information, and log data collected automatically when you use our platforms.
  • Support communications: messages you send us through the contact page, email, or phone.
  • Pocket-App data: the records and files you archive and classify within Pocket-App are stored under your account so the app can organize them and display your dashboards; we do not access or use the content of these records for any purpose other than providing the service to you.

How we use your information

  • To create and manage your account and deliver the subscription service you signed up for.
  • To process payments and manage billing through Stripe.
  • To generate the statistical datasets requested through your dashboard.
  • To send transactional emails, including receipts, service updates, and recovery messages for incomplete subscriptions.
  • To provide customer support, segmented by product and market.
  • To monitor, maintain, and improve the reliability and performance of our platforms.
  • To comply with legal obligations, including tax and accounting requirements in Brazil.

We do not sell your personal information to third parties, and we do not use your data to build advertising profiles.

Legal basis for processing

Depending on your location, we process your information on one or more of the following bases: performance of the subscription contract with you, your consent (for example, for optional marketing emails), our legitimate interest in operating and securing our platforms, and compliance with legal obligations. Subscribers in Germany and the wider EU are additionally protected under the General Data Protection Regulation (GDPR); subscribers in the United States are protected under applicable state privacy laws.

Sharing information

We share information only with service providers who help us run the platform, and only to the extent necessary:

  • Stripe — payment processing and subscription billing.
  • Cloud hosting and infrastructure providers — to store data and run our platforms securely.
  • Transactional email providers — to deliver receipts, account notices, and recovery emails.

We may also disclose information where required by law, to enforce our Terms of Service, or to protect the rights, safety, and property of VIP Negócios e Soluções and our users.

Data retention

We retain account and billing data for as long as your subscription is active, and for a reasonable period afterward to comply with tax, accounting, and legal obligations. Generated datasets remain available in your dashboard for as long as your account exists, or until you request deletion.

Security measures

We apply technical and organizational measures designed to protect your information, including:

  • Encryption of data in transit between your browser and our platforms.
  • Access controls limiting who inside our team can view account and usage data.
  • Reliance on Stripe's PCI-compliant infrastructure for handling payment card data.
  • Regular review of our systems and processes as the platform evolves.

No system is completely secure, and we cannot guarantee absolute security, but we work to keep your information appropriately protected.

Your rights

Depending on where you live, you may have the right to access, correct, delete, or export your personal information, to object to or restrict certain processing, and to withdraw consent where processing is based on consent. To exercise any of these rights, contact us at [email protected].

Cookies

We use essential cookies required for login, security, and basic functionality of the dashboard. Where analytics or preference cookies are used, they help us understand aggregate usage patterns and are not used to build advertising profiles about you.

International transfers

Because we operate across Brazil, the United States, and Germany, your information may be transferred to and processed in countries other than your own. Where required, we rely on appropriate safeguards to protect information transferred internationally.

Children's privacy

Our platforms are not directed at, and are not intended for use by, anyone under the age of 18. We do not knowingly collect personal information from minors.

Changes to this policy

We may update this policy from time to time as our platforms evolve. When we make material changes, we will update the "last updated" date above and, where appropriate, notify active subscribers by email.

Contact us

Questions about this policy or how your information is handled can be sent to [email protected] or through our contact page.

This page is provided as a general policy summary and does not constitute legal advice. VIP Negócios e Soluções recommends periodic legal review to ensure ongoing compliance with applicable laws in each market it serves.