Refund Policy

Our guarantee

If a VIP Negócios e Soluções platform isn't right for you, you can request a refund within 7 days of your initial subscription charge — no long explanations required. We built this guarantee because we'd rather earn your subscription than lock you into one.

What's eligible

• Your first payment on a new subscription, requested within 7 days of the charge date.
• Charges resulting from a billing error, such as a duplicate charge or an incorrect plan.
• Charges made after our system failed to deliver the service you subscribed to.

This guarantee applies once per customer per platform (US or German). It is not intended to cover repeated subscribe-and-refund cycles.

How to request a refund

Send a request to [email protected] or use our contact page, including the email address used for your subscription and, if you have it, your Stripe receipt or transaction reference. Let us know which platform (US or Germany) your subscription is on so it reaches the right support queue.

Processing time

Once approved, refunds are issued to your original payment method through Stripe. Stripe typically reflects refunds within 5–10 business days, depending on your bank or card issuer.

Renewals & recurring charges

The 7-day guarantee applies to your first charge on a new subscription. For subsequent renewal charges, we recommend cancelling before your next billing date if you no longer wish to continue — you can do this anytime from your dashboard. Renewal charges are refundable at our discretion, generally in cases of billing error or service failure as described above.

Pocket-App — German 14-day withdrawal right

Pocket-App is sold to consumers in Germany and, more broadly, the European Union. In addition to our standard guarantee above, consumers purchasing Pocket-App benefit from the statutory 14-day right of withdrawal (Widerrufsrecht) under German and EU consumer-protection law (Fernabsatzrecht, § 355 BGB, implementing Directive 2011/83/EU).

• You may withdraw from your Pocket-App purchase within 14 days of the purchase date, without giving any reason.
• To exercise this right, send an unambiguous statement (for example, by email to [email protected]) stating your decision to withdraw before the 14-day period ends.
• Because Pocket-App is digital content, if you asked us to grant access immediately and expressly acknowledged, at checkout, that you would lose your right of withdrawal once the app was fully delivered/downloaded and used, this right may end earlier, in accordance with § 356(5) BGB. Where this applies, it is disclosed clearly at the point of purchase.
• Once we receive a valid withdrawal notice, we will refund all payments received from you without undue delay and, in any event, within 14 days, using the same payment method you used for the original purchase, via Stripe.

This statutory right applies alongside, not instead of, our general refund guarantee described above — whichever is more favorable to you applies.

Exceptions

We may decline a refund request where there is clear evidence of abuse of this guarantee (for example, repeated subscribe-and-refund activity across accounts), or where the request falls outside the eligibility described above. In every case, our support team will explain the reasoning behind the decision.

Contact us

Questions about a charge or this policy can be sent to [email protected] or through our contact page.